Support

Are you having problems with process controllers or process control systems, and need a loan device?
Write to our support team – we will be happy to help! We will contact you shortly.

Support

Customer details

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Customer details

Company name*

Title*

First name*

Last name*

Telephone number*

E-mail address*

System data

🛈Where can I find the serial number?

Controller type

Serial number*If controller is affected by the fault.

System manufacturers

Do you have Prosys?*

Yes

Prosys version

🛈Where can I find the prosys version?

Do you need a loan device?*

Yes

Error description

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Support FAQ

🛈 Where can I find the serial number?

For controllers, on the right side of the base housing.
The position may differ for BT 1000, 1200 etc.

🛈 Where can I find the prosys version?

In versions 4.xx, 5.xx in the main menu under “?”.
In versions 6.xx, 7.xx under File ➔ Info.

Support

Support

Support FAQ

🛈 Where can I find the serial number?

🛈 Where can I find the prosys version?

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